Refunds & Cancellation

Short version: if something is broken, or you were charged by mistake, write to us and we'll make it right. We'd rather fix it than keep money that doesn't feel clean.

Cancelling your membership

Cancel any time from your account — no email required, no hoops. You keep access until the end of the period you already paid for, and you're not charged again. We don't pro-rate part-months.

Membership refunds

If you were charged for a renewal you didn't mean to keep, tell us within 14 days and we'll refund that charge, provided you haven't used member content in that period.

Books, music, and art

Because these are delivered instantly and permanently, they generally aren't refundable once downloaded. We will always refund when:

• the file is broken, missing, or not what the page described;
• you were charged twice;
• you haven't downloaded it and ask within 14 days.

Event tickets

Event tickets marked non-refundable cannot be refunded or exchanged. If we cancel an event, or you were charged twice, we will refund you.

Pre-orders

You can cancel a pre-order for a full refund at any time before it releases. If it never releases, you're refunded automatically.

Your legal rights

Nothing here removes rights you have under the law where you live. If your local consumer law gives you more than this page does, your law wins.

How to ask

Email tamaramaddrey@gmail.com with the email you used and what happened. We answer within 3 business days, and refunds return to your original payment method within about 5–10 days once approved.